2006-01-13

Run from DreamHost

so I've been pursuing new webspace (but not very much, I admit — flipping through hosting providers' websites all day is not my idea of fun). Colin turned me onto a provider called DreamHost, during their '777' promotion — an entire year of shared hosting for under $10 (following which year, the price went up to the regular price of $9.99/month). sounded like a good deal, so I investigated.

I found a couple of clauses in their TOS and their domain registration agreement that concerned me. so I emailed them, one issue per email, and got replies stating that they would fix the problems. that was in November 2005.

this month, seeing that neither issue had been fixed (I had been checking from time to time during that span), I emailed them again. following is the email I got back from them, in full, unedited (except that I HTMLised it and removed their sales address). it includes my email, quoted in full, which provides all the details.

continued…

Hello,

On Wed, 11 Jan 2006, you wrote:

I emailed you on 2005-11-15 or 2005-11-16 (I'm not sure which, as I used the website form) regarding two issues with your agreements:

  1. the TOS says that there is a $49.95 set-up fee for all shared hosting packages. the shared hosting packages comparison page says that several of the packages have no set-up fee. one or the other needs to be changed.

  2. the domain-registration agreement says:

    22. GOVERNING LAW

    THIS AGREEMENT SHALL BE GOVERNED BY AND INTERPRETED AND ENFORCED IN ACCORDANCE WITH THE LAWS OF PROVINCE OF ONTARIO AND THE FEDERAL LAWS OF CANADA APPLICABLE THEREIN WITHOUT REFERENCE TO RULES GOVERNING CHOICE OF LAWS. ANY ACTION RELATING TO THIS AGREEMENT MUST BE BROUGHT IN ONTARIO AND YOU IRREVOCABLY CONSENT TO THE JURISDICTION OF SUCH COURTS.

when I emailed you about this previously, 'Jeff' replied:

We're actually based in Los Angeles, California.

when I challenged this statement by citing the above quote, 'Micki' replied:

Thank you for pointing that out becasue at one time we did have canadian empolyees I will go ahead and have the devlopers edit that.

when will these issues be fixed?

I have passed this information along to our Abuse team for you.

Thanks,

John


DreamHost Sales Team   +   [sales email address deleted]
"We host your dreams"   https://panel.dreamhost.com/signup/
http://www.dreamhost.com/

run from them. (btw, in case it's not clear: I am not, nor have I ever been, a DreamHost customer. but I was planning to be.)


UPDATE 2006-01-27: I just checked, and they have fixed their domain-registration agreement. it now says the State of California and the 'Federal laws of United States of America'. still no progress on the TOS, though.

2 comments:

at 1/13/2006 03:04:00 AM, Blogger Colin Barrett said...

I'd just like to start off saying that I'm 100% happy with my Dreamhost service.

If the issues remain unfixed (have you checked?), email "John" and ask him how you can get in touch with the "Abuse" team directly.

This is probably just getting lost in the shuffle of customers emailing in real support requests. Not that it isn't "important," but front-line tech support representatives have a lot on their plate.

My advice: Be persistent, but not angry. Realize that they're all real people with other things to do (remember how long it took you to draft that email to them?).

 
at 1/13/2006 03:15:00 AM, Blogger Peter Hosey said...

yes, the agreements are currently unfixed.

 

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